Shipping policy

Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time We ship to the United States. Estimated delivery time is 7–15 business days from the date of shipment. Please note that delivery times are estimates and may vary due to factors outside our control.

Shipping Costs We offer free standard shipping on all orders to the United States.

Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.

Lost or Stolen Packages Pet Island is not responsible for lost or stolen packages after confirmed delivery. If your tracking information shows your package was delivered but you have not received it, please contact your local post office or carrier first.

Customs and Import Taxes Pet Island is not responsible for any customs fees or import taxes that may apply to international orders.

Contact For any shipping-related questions, please contact us at support@shoppetisland.com